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  • Privacy Statement

    By using this website, you agree to our Privacy Policy. This may be modified at any time when the site is updated.


    This policy refers to the handling of personal information requested and received by CASABLANCA, including data related to your previous experiences with CASABLANCA products and services. Personal information is information about your identity that is not available to the public, such as your name, address, email address or telephone number. This policy does not apply to the practices of those companies that do not belong to CASABLANCA or to those people who are not hired by CASABLANCA. Please read the following privacy policy to understand how your personal information will be handled on our website, www.casablancachetumal.com. This policy may be modified constantly, so we suggest you review it frequently. The person responsible for the processing of your personal information is [SERVICIOS TURISTICOS CASA BLANCA, SA DE CV] with address at Av. Álvaro Obregón No. 312, Col. Centro, CP 77000, Chetumal, QROO, México.

    Personal information

    CASABLANCA will obtain personal information from you only when necessary and when you decide to provide it, for example: when you participate in a sweepstakes, contest or promotion; when you register on the site or subscribe to receive email offers; when you request information about the packages we offer; when scheduling your trip using our website and even when contacting CASABLANCA through it. In this case, we may keep a record of such correspondence. We have made every effort to ensure that a reference link to this Privacy Policy is included on any page or section where CASABLANCA requests personal information.

    The personal information we will request to access our products includes the following: name, date of birth, address, telephone number, email address, password, credit card number, expiration date, as well as the amount you will be charged to your account. This personal information is obtained when you voluntarily complete the online reservation form. The information you provide will only be used to obtain any of our products, to pay for a product and/or to obtain access to our online services.

    Your personal account information and travel preferences

    You can register with us and create a personal account. By creating an account, you will allow us to tailor your search results to your own interests and preferences. The personal information we will obtain from you, if you choose to register, may include the following: name, address, email address, preferred travel agency, password and password reminder. The travel preferences we are interested in recording include: city and airport of origin, places of interest, length of your stay, price range and preferred season. To obtain an account, you will need to create a password, so your information will be protected. You should keep in mind that your password is unique and confidential, and therefore should be used carefully. It shall be your sole responsibility to maintain the confidentiality of your password, username, and other account information. Our server encrypts all information so that it cannot be decrypted when transmitted over the Internet. You can modify your account information, as well as your travel preferences, at any time from the My Vacation option.

    Sending emails

    CASABLANCA may send you emails with information about special offers only with your consent. If you decide to cancel this service, you can do so at any time from your personal account preferences. It is worth mentioning that, regardless of your preferences for receiving advertising emails, CASABLANCA.com reserves the right to send you confirmation emails for the reservations you make on our website.


    CASABLANCA has implemented specialized technology and systems to protect the information you provide. Where you are asked to provide certain private information, such as credit card numbers, you can be assured that we will protect that information with high security measures. We do this using the SSL (Secure Sockets Layer) protocol. This technology provides modern encryption tools to protect information transmitted between your computer and our server. Encryption is a technique of converting your information into a secure code before it is sent over the Internet.

    Use of Cookies

    To provide you with a more personalized experience, we may send a cookie to your Internet browser. Cookies are small text files that are stored on your computer. A cookie can tell us whether you are registered or not, your departure airport preference if you have registered, and the latest values ​​of your destination and origin searches. Most browsers allow you to control which cookies are stored on your computer, so you can block them, delete them, or receive notifications each time a cookie is stored. If you choose to block cookies, you will not be able to use certain features of our website. Consult your browser settings for more information on the use and control of cookies.

    Why does CASABLANCA collect information?

    CASABLANCA's primary objective in collecting personal information is to provide you, the user, with a personalized experience within our site. This includes personalized vacation packages tailored to your plans, budgets and other preferences; interactive communications, and other types of services totally free for you. CASABLANCA may advertise certain hotels, destinations or activities. By knowing a little more about you, CASABLANCA can offer advertising content, packages and vacation plans that are more relevant to you. In this process, advertisers never have access to your personal information, only CASABLANCA has access to it.

    CASABLANCA carries out research on demographic characteristics, interests and preferences of users based on the information provided through our website. We do this to better understand and serve our users. These investigations are compiled and analyzed together. CASABLANCA may share the information analyzed jointly with advertisers or business partners.

    Who collects information?

    When you use the CASABLANCA site and are asked for personal information, you share that information with CASABLANCA only, unless otherwise specified. When data is collected and/or stored by a company other than CASABLANCA, you will receive notification before the data transfer or collection begins. If you do not want to share your data, you can choose not to allow such transfer by stopping using that particular service. Promotions appearing on the CASABLANCA website may be co-sponsored by CASABLANCA and another company. Some or all of the information collected during a promotion may be shared with the sponsor or co-sponsor. If this is the case, you will receive a notification before the data transfer or collection begins. You may choose not to participate in such promotion if you do not wish to share your information. Please be aware that CASABLANCA advertisers or websites that have links on our site may collect personal information. This privacy statement does not cover the information gathering practices of those websites.

    Who does CASABLANCA share my information with?

    CASABLANCA will not reveal any personal information that may identify you except when you have permitted it, or under special circumstances, such as when required by law. CASABLANCA may also disclose your account information in special cases when there is reason to believe that such information is necessary to identify, contact or take legal action against anyone who may be violating the CASABLANCA Fair Trade Agreement, or may be causing damage or disruption ( intentionally or unintentionally) to the rights or properties of CASABLANCA, other users of CASABLANCA or any other person who may be affected by such activities. CASABLANCA may disclose or access your account information when we believe in good faith that the law requires it and for administrative or other purposes we deem necessary to maintain, review and improve our products or services. CASABLANCA does not sell or rent user information to anyone. When collecting or transferring data we will notify you if your data will be shared with third parties and you will always have the option of not allowing the transfer. If you do not want to share your data, you can choose not to participate in certain promotions or contests.


    The policies and guidelines for the use of brands in advertising, promotion and exhibition are exclusive to CASABLANCA and its affiliates, who also have the exclusive rights to use the CASABLANCA service mark as well as other CASABLANCA logos and brands. In accordance with trademark laws, CASABLANCA companies must prevent the use of their names and marks in a manner that could give clients or potential clients the misleading impression that a CASABLANCA company owns or is affiliated with any agency that uses their brands. CASABLANCA (and applicable laws) allow "fair use" of the CASABLANCA brands and logos by agencies, in a truthful, informative manner and in accordance with the rules provided herein. Please adhere to the following specific rules when using CASABLANCA names and brands in promotions on Internet sites and in print advertising.

    General rules

    All use of the name CASABLANCA or any CASABLANCA brand must be related exclusively to CASABLANCA travel packages and not with agencies that sell these packages. Agencies selling CASABLANCA packages may not refer to themselves, in any context, as "CASABLANCA travel agents" or their establishments as "official CASABLANCA travel agencies."

    Travel agencies may use signage, window advertisements, or POP (Point of Purchase advertising, such as posters) using the CASABLANCA name or any CASABLANCA brand (a) as provided by CASABLANCA, or (b) as approved in writing by CASABLANCA.

    No one may copy any part of the content that appears on any of the CASABLANCA websites, brochures or advertising, without the express written consent of CASABLANCA.

    The CASABLANCA brands must be used with the ® symbol, and its use must be accompanied by the legend that appears at the bottom of the page where it is stipulated that it is a registered trademark; for example, "CASABLANCA is a registered trademark."

    Internet sites

    No one may use the name CASABLANCA or any CASABLANCA brand (or something confusingly and intentionally similar) as part of a domain name on the Internet.

    No agency may display the CASABLANCA brand itself on a website without prior written authorization.

    Travel agencies may use any CASABLANCA brand on a website in the following way: a. Any CASABLANCA mark may be used as part of the text such as "We sell CASABLANCA travel packages", as long as all words in the statement are of similar size. b. The CASABLANCA brands may be used in conjunction with links, schedules, product descriptions and forms, expressly referring to the sale of CASABLANCA travel products by the travel agency. c. In the case where the name or trademarks of CASABLANCA are used, the name of the travel agency must appear on the same screen, on top of the name or trademark used of CASABLANCA, and in a size of at least 125 % of the size of the name or brand used of CASABLANCA.

    Print Advertising

    No CASABLANCA brand may appear in advertising within the Yellow Pages.

    As mentioned above, authoritative and informative texts are permitted in promotional material and advertising, such as "We sell CASABLANCA travel packages." In any place where the name CASABLANCA, as well as any of its brands, is used, the name of the travel agency must appear in proximity, on top of the name or brand CASABLANCA, in a size of at least 125% of the size of the name or brand used of CASABLANCA.

    The marks must not be used as an identifier of the agency, that is, a CASABLANCA mark must not appear alone at the top of a page or an advertisement.

    Contact Information

    Any question about this declaration, as well as any request for access, rectification, cancellation or opposition to the processing of your personal information, should be directed to reserva@hotelcasablanca.mx  If you do not receive a response, or if your situation is not handled satisfactorily, please write to CASABLANCA, Av. Álvaro Obregón No. 312, Col. Centro, CP 77000, Chetumal, QROO, México. Attn: Web Department.